Products arrow FAQ's
Frequently Asked Questions

ImageThe questions we are often asked are separated into the following categories, please contact us if the information in these pages do not answer your questions:

Image Using ExpatMessenger
Image Making Calls
Image Technical
Image Payment and Billing
Image Troubleshooting
Image Security Policy

General FAQ

What is ExpatMessenger?
ExpatMessenger is a community communications service for expatriates worldwide. It is interconnected with the WhitePhone network, a unique global Internet communications network.

What is VoIP?
VoIP stands for Voice over Internet Protocol. ExpatMessenger packages voice and text data in the same way that email is transmitted across the Internet.

How does ExpatMessenger work?
ExpatMessenger uses the latest cutting edge VOIP technology and a range of services designed for individuals and businesses. It creates new opportunities to network as awell as saving costs.

Do I have to pay for ExpatMessenger?
ExpatMessenger Personal Free! is what it says it is! It is a free version and will provide free PC to PC calls globally and access to low cost calls to phones worldwide. The free version also includes the ability to make and recieve announcements in a range of categories and, of course, access to regular news and information updates concerning Expatriates worldwide. As an introductory offer, we're also including a time-limited free trial of voice and video mails in the Personal Free! version.

Where can I register and download ExpatMessenger?
You can register by clicking here and download the ExpatMessenger application here.

Where do I get my ExpatMessenger username and password?
Once you have registered with ExpatMessenger, you will be presented with a screen with your username and password and you will be sent an email with your username and password to your registered email address. Don't forget to change your password when you first log-in to one you can remember easily. If you need your password to be re-issued please email This email address is being protected from spam bots, you need Javascript enabled to view it

Can I personalise my ExpatMessenger account?

Image You can change your chat font and colour.
Image You can restrict who you receive calls and messages from.
Image You can select to receive voice and or text messages.
Image You can choose to be visible in Search.
Image You can set up and manage your own address books and much much more.
Image From time to time you will be advised by email of new features.