This is a button placed in your website which allows the user to quickly contact you, FREE to the customer and perfect for customer service and new business enquiries. As a business you pay an annual fee for the button, and for the calls placed to your business.

The Basics

1. Button can immediately connect the caller to a computer (VOIP) or normal phone
2. Registration takes a minute, Downloading is easy
3. Add INSTANT customer service to your site, quickly and easily
4. Leave messages if people are offline, NEVER miss another call

More Details

What is ExpatMessenger Hello?
Hello enables any web site to allow people browsing their site to talk directly to them from their PC! Click to call (push to talk) technology is ideal to help any customer-facing business to increase sales or provide better service. Hello is the quickest and simplest route to join the voice commerce revolution.

What does it look like?
A click to call link can be embedded wherever you want in your web site, on emails, in e-brochures etc. A typical ExpatMessenger Hello button looks like this:

When the button is live on your site, clicking the button opens a pop up window. The pop up window can be customised and branded with your own logo.

Why use Hello?
Research shows that many websites lose sales because they can’t find the information they want or they don’t trust the company to deliver. Allowing customers to click and talk, which is as natural as clicking on any other link on the site, significantly increases the opportunity to convert these leads into sales. It actually makes the Internet more like the physical world – where we go into a shop we talk, have our questions answered by the shop assistant, and build up trust in the shop.

Studies have shown that there is a much greater chance of closing a sale when speaking with a customer than when they are just browsing. And there’s the opportunity to sell complementary products, consumables, special offers etc. Push to talk technology is the future of Internet sales.

ExpatMessenger Hello can also be used as a contact for sales, technical support or billing departments or, indeed anyone, as a global free phone number! It can also be used as the basis of a pay per call service on directories, blogging sites, lists and search engines.

Ok, I’m interested. What are the features and benefits?

Is it difficult to install?
It is actually very simple to install - the button can be implemented in a matter of minutes and can call an existing landline or mobile number so you don’t even need to change your call handling procedures. Of course, you may prefer to receive the call directly to your own PC’s and make use of WhitePhone’s unique PC call handling software which is free to Hello customers and can simply be downloaded on-line.

A two User ExpatMessenger Business account is included in the Hello package. This package provides free PC to PC calls to other ExpatMessenger users globally, low cost calls to landlines and mobiles throughout the world and many other features.

What does it cost?
There is an annual subscription charge starting at £250 for a button to be used wherever you want within a single web site. Calls cost from as little as 2 pence per minute. You can download an order form here or simply contact us for more information.

Technical features
ExpatMessenger Hello consists of a small Active X component which is downloaded by the user the first time they click on the button. This then enables a call to be placed to the web site by a single click. The call is end-to-end encrypted using standard 128bit SSL. Hello provides an inbuilt audio test/set up system as well as a number of checks to provide additional information if the call can’t be connected – for example because the firewall needs to be set to allow voice traffic.

System requirements:

Internet Explorer versions 5 and above
Windows 2000, 2003 and XP
Internet connection (minimum 28k)
Built in audio, headset, handset, speakers and microphone, USB audio device

PC needs to be sound-enabled (headset, handset, or microphone and speakers), running Windows 2000, 2003 or XP, and Internet Explorer version 5 or above.

Successful Applications of ExpatMessenger Hello

eCommerce
	J. included a click to talk button on the website for her business, which sells consumer durables. By lunchtime on the first day of going live she’d closed her first sale using Hello – an order for £300 for a made to order product. J. has now included a click to talk button in every quotation she makes – which she generates as an email directly from within Microsoft Excel, and she’s added it to her signature in her emails as well
	Click to call technology enables any commercial web site to be voice commerce enabled in a matter of minutes. Not only can push to talk gain additional sales, it can also be used to understand why people are abandoning the web site at particular points and enable you to improve your site and capture more business directly.
Auctions, directories, shopping malls, search engines, blogs, lists
	P. included a “Call the seller now” button on his eBay item for sale by auction. We don’t know if this was the first time that an eBay transaction was voice commerce enabled in this way, but it certainly won’t be the last.
	It took less than a minute to implement Hello on an eBay entry. Call buttons could just as easily be included in directories, shopping malls, search engines, blogs, lists – in fact anywhere where people might want to get in touch directly from their PC.
Travel and complex products
	C. included a Click to call button on a website for a hotel group. For the first time, customers could get their questions answered and confirm their reservations directly from their PC’s.
	There are many products which are too complex to sell over the Net, until now. By using push to talk technology, you can provide a direct and natural link from your web site to your sales personnel. Ideal for products with many variables where you need to ask some questions in order to quote.
Global freephone
	A. provides specialist services to customers all over the world and had always wanted to offer a global freephone service. ExpatMessenger Hello is the perfect solution – enabling any customer simply to click for live support directly from their PC, without paying a penny.
	An ExpatMessenger Hello link can be used to enable anyone, anywhere in the world to call back to base at a low cost rate. Ideal for traveling staff, as well as keeping in touch with customers throughout the world. This technology is the perfect way to provide global customer support.
One-person businesses
	L. runs his own business providing electrical services in his locality. Over 30% of his business comes through people finding him in local directories including on-line directories. Click to call enables him to maximise those opportunities by directing calls directly from a PC to his mobile.
	Although ExpatMessenger Hello can be used by large enterprises, it is one of those rare products, like the telephone, which is also perfect for the one-person business. You can have a click to call link directly to your mobile, so you can capture business from local directories and your own web site (if you have one) whilst out and about.
Marketing campaigns
	S. includes a push to talk button on every email he sends, and he’s now started including it in his proposals prepared using Microsoft Word.
	Click to call technology is a marketeer’s dream. Now you can have people call you rather than you having to call them. Include a click to call link in virtually any electronic document – a Word document, an Excel spreadsheet, an Adobe pdf file, in fact anywhere which allows hyperlinks.
Pay per call models
	Pay per call is the next big revolution in Internet search. Google makes most of its revenue from pay per click advertising, but forecasters are predicting that pay per call revenues will be worth about $4bn by 2009 (about 20% of the market). Directories, search engines, and any “property” with a substantial number of users, can benefit from pay per call links. Hello technology can be deployed very quickly. It doesn’t need investment from you in computers, software development, etc. You can concentrate on marketing the service to your advertisers, and we do the rest. Contact This email address is being protected from spam bots, you need Javascript enabled to view it for a pay per call brochure.